Solace Spa 101

Appointment Times

Please arrive 5 minutes prior to your appointment time, so you can enjoy a fresh cup of herbal tea or mineral water and warm aromatherapy mineral foot soak. If you are late, your appointment will still end at the scheduled time, as to accommodate our other guests. Our practitioners would like you to get the full benefit of your appointment, so please do arrive on time. We do not have a large waiting area so 5-10 min early is sufficient. In spring/summer please feel free to enjoy the garden before or after your appointment time. We may or may not have the change room or shower available while you are at the spa depending on your booking and the flow at the spa. If a shower is required please discuss this in advance so we can reserve that for you.

Spa Cancellation Policy

If you need to cancel or reschedule an appointment, please allow us a minimum of 24 hours notice Monday – Thursday.  We require 48 hrs notice for Fridays, Saturdays and Sundays. Please call or email us by 9am on the Wednesday or Thursday prior to the weekend so we are able to give the space to someone else. If you cancel late we charge full price for all bookings. If you are cancelling the spa ritual services outside of our required late cancelation 24 hours notice we charge full session price. Our ‘no show’ policy is we charge for the full session price.

Emergency cancellations are determined at the managers discretion. If you late cancel we do charge the full amount and allow you to reschedule the same treatment within 2 weeks.

For Spa Parties of more than 2 hours we charge a 20% non-refundable booking fee if changes or cancelations are made within 8 weeks as we reserve the whole spa for your party.

Overnight Retreat Cancelation Policy

All WELLNESS RETREAT reservations require a $200/day non-refundable deposit. We require a 14 day cancelation for a full refund.  Late cancelations are charged the full amount.   

All overnight Lotus Loft bookings (single night reservations) require a minimum of 5 days notice for cancelation               We require 14 days notice for consecutive night cancelations.  A 50% deposit is required for consecutive night bookings. A 50% refund for cancellations made at least 7 days before check-in. No refunds for cancellations made within 7 days of check-in.

Seniors

We offer a 10% discount to seniors on 60+ minute bookings. Please just let us know upon booking.

Taxes

Spa Services are subject to 5% GST. Overnight Retreats are subject to 5% GST and 7% PST.

Spa Products are subject to 7% PST and 5% GST

Gift certificates tax is paid by recipient at the time service is rendered. 

Payment Options

We accept cash, debit, Visa and Master Card, Paypal and advance e-transfers. 

Gratuities

We are committed to providing superior service to our guests. Our prices do not include gratuity. Leaving gratuity for work well done seems to be the norm, but of course, it is optional.

A minimum of 20% gratuity is added to Spa Parties of 3 people or more. A minimum of 20% gratuity is added to services during all Overnight Retreat bookings and mobile treatments.

Gift Cards

Everyone loves the gift of Solace and our gift cards are a wonderful way to give the gift of Health and Well Being. Gift cards may be purchased for any of our products and/or services for any dollar amount or selected service.

Gift cards must be presented at the time of your appointment for payment and cannot be redeemed for cash. Gift cards are available instantly in any dollar amount on our website, by email request, at the spa or by mail. Gift cards tax is paid by recipient at the time service is rendered. If you want to include the tax or any gratuities please factor this into the amount you are gifting.

Rewards

We offer a 20% discount on your next booking after your 10th visit within one year! And the best part… we’ll track your visits for you automatically! No punch card, no hassle. Just watch out for your reward via email after your 10th visit!

Refer a friend ~ you both receive $15 off! Sign up here: Refer a Friend

Etiquette

Our goal is to create a nurturing and comfortable environment.

Please turn off cell phones, pagers, and watch alarms. We would like you to enjoy the moment, as well as not disturb other guests.

Please be clean, having showered the same day as your session, do not eat a heavy meal less than two hours prior to the session, and be present (not under the use of drugs or alcohol).  We have a shower and you are welcome to use it prior to your massage if needed. This must be booked in advance.

Sessions begin and end at scheduled times. Payment is expected at the time service is rendered.

Children & Minors

Children and minors are welcome to participate in our spa services with parental consent and for children under the age of 12 please have the parent present at the spa during their appointment.

Pets

Please be welcomed by our very friendly cat Spirit. He loves to greet you and he is very loving. They are at no time inside the spa building. If you have any concerns, please let us know and we will be happy to accommodate your needs. We do however ask that you leave your pets at home while you are visiting the spa.

Professionalism

We provide you with competent and professional care customizing each session to address your specific needs. Personal and professional boundaries are respected at all times. Our equipment and supplies are clean and safe and we keep accurate records and review charts before each session.

We perform services for which we are qualified (physically and emotionally)and able to do, and refer to appropriate specialists when work is not within the scope of practice and/or not in the client’s best interest.

Confidentiality

Your privacy and confidentiality are maintained at all times.